Answers
Frequently asked questions.
Quick answers about care, pricing, shipping, and safety.
How does a Mavi consultation work?▼
Complete a short medical intake, and a licensed U.S. provider reviews it, usually within 24 hours. If appropriate, they approve a plan and your compound is prepared at a licensed pharmacy.
How much does it cost?▼
Product prices are shown as one-time purchases before checkout. Any required consultation fee is shown separately.
Do I need a prescription?▼
Some compounds require a prescription. Approval is always at a licensed provider’s discretion based on your intake; there’s never a guarantee.
How fast is shipping?▼
Most orders ship within two business days. Shipping is free on orders above $100 and uses temperature-aware packaging where needed.
How do I store my compounds?▼
Keep sealed vials refrigerated and away from light. After reconstitution, follow the dated instructions in your order. See our Help Center.
Can I pause or cancel?▼
Yes, any time, with no fees. Manage everything from your account or via chat.
Are Mavi products FDA-approved?▼
Products are compounded and are not FDA-approved. They are dispensed only where a licensed provider deems them appropriate.
Is my health data private?▼
Yes. We use encryption and strict access controls. See our Privacy policy and Consumer Health Data notice.
Still have questions?
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