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Search our guides or browse the topics below. Still stuck? Our team is one message away.

Track a package, delivery times, and changes.

Start, complete, or check your provider review.

Reconstitution, refrigeration, and shelf life.

Payments, invoices, pausing or cancelling.

Reset your password and manage your profile.

What to expect and when to contact a provider.

Popular tutorials

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How to start your online consultation▼

1From the home page, pick your goal or open a product and tap Get started.
2Create your Mavi account or log in so we can save your progress.
3Answer the medical intake questions honestly, it takes about 3 minutes.
4Submit for review. A licensed U.S. provider evaluates your request, usually within 24 hours.
5You’ll get an email and an update in Your account → Consultations when a decision is ready.

Reconstituting & storing a lyophilized peptide▼

1Keep sealed vials refrigerated (2-8°C / 36-46°F) and away from light until use.
2Wipe both the vial stopper and your bacteriostatic water with an alcohol swab.
3Slowly inject the prescribed amount of water down the vial wall, never spray directly onto the powder.
4Gently swirl (do not shake) until fully dissolved and clear.
5Label with the date. Store the reconstituted vial refrigerated and use within the window on your instructions.

Tracking your order & shipping▼

1Open Your account → Orders to see the current status of each order.
2Once shipped, a tracking link appears on the order and in your email.
3Most orders ship within 2 business days; free shipping applies on orders above $100.
4Need to change an address? Message us before the order ships and we’ll update it.

Managing billing & membership▼

1Each medication purchase is charged once at the price shown before checkout.
2Update your card any time in Your account → Profile.
3To pause or cancel, open the chat and choose Membership, there are no cancellation fees.
4Invoices are emailed after each charge and stored in your account.

Resetting your password & account access▼

1On the login page, choose Create an account or log in with Google / Apple.
2Forgot your password? Use the same email you signed up with to receive a reset link.
3Keep one account per person so your consultations and orders stay in sync.

Safety & side effects▼

1Review the guidance that ships with your product before your first dose.
2Mild nausea or injection-site tenderness can occur early, it usually eases with time.
3Stop and seek care for severe reactions (trouble breathing, swelling, intense abdominal pain).
4Message a Mavi provider through chat any time you’re unsure, that’s what we’re here for.

Chat with a Mavi specialist now, or send a note and we’ll reply within a few hours.